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February 24, 2023

An Analysis of the Fake Customer Care Numbers In India

Fake customer care numbers have been thriving under the cyber radar purely because people tend to be ignorant while engaging with customer care numbers. XVigil’s Fake Customer Care module has flagged 31,179 such fraudulent numbers (some of which have been active for over 2 years).

XVigil’s Fake Customer Care Number module scours the internet for fake customer care numbers. In this report, CloudSEK researchers have analyzed a sample of ~20,000 Indian mobile numbers used by threat actors, to run such customer care scams.

Author: Vikas Kundu

Co-Author: Hansika Saxena

Authors & Contributors

Hansika Saxena
Hansika joined CloudSEK's Editorial team as a Technical Writer and is a B.Sc (Hons) student at the University of Delhi. She was previously associated with Youth India Foundation for a year.
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