Product Specialist

Full Time , Bengaluru

We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. If you have interest in cyber security world & have a flair for client communication and understand consumer behavior, we’d like to meet you.

RESPONSIBILTIES

What’s in it for you?

  • Internship program of 3months/Full Time Hire
  • Product Specialist will act as first point of contact for all the clients operating for any and all matters specific to their accounts and product
  • Help customers through email, phone, online presentations, screen-share to troubleshoot their concerns related to product
  • Use their skills to troubleshoot and accurately document the issues identified and recommend solutions.
  • Assume ownership of an issue raised and aim to get issues resolved effectively from the respective team, escalating cases to product managers or team lead only when necessary
  • Track process compliance
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Keep up to date with the latest security and technology developments.

REQUIREMENTS

What’s in it for you?

  • Final year College/1+ years of Industry experience with relevant experience of Client facing role
  • Excellent verbal and written communication
  • Enjoys problem-solving and displays an eagerness to learn new technologies/skills.
  • Active listening and Ability to prioritize among competing tasks
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Self-motivated and able to thrive in a start-up culture
  • You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with team
  • Experience with CRM software and MS Office will be an added advantage
  • Knowledge in Cyber Security Domain is good to have.

BENEFITS

Lets talk about Perks

  • A competitive salary.
  • An awesome team that will challenge and respect you.
  • Lunch, Unlimited snacks, and drinks.
  • Top-notch office in the heart of Bangalore City.
  • Virtual team bonding’s activities and online fun games etc.